Order Food Online From The Best Restaurants On Spareats

RESTRICTIONS ON USE

Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:

Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, hateful or otherwise objectionable, invasive of another's privacy, relating or encouraging money laundering or gambling Violate our Guidelines and Policies;

Accuses others of illegal activity, or describes physical confrontations. Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, or other attributes of the business you are reviewing. Contains material that violates the standards of good taste or the standards of the Services;

Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;

Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing on inside information in violation of securities law) Attempts to impersonate another person. Disguises or attempts to disguise the origin of Your Content, including but not limited to by:

(i) submitting Your Content under a false name or false presences;

(ii) disguising or attempting to disguise the IP address from which Your Content is submitted;

Is commercial in nature including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;

Falsely states your affiliation with another person or entity;

Accesses or uses the account of another customer without permission;

Distributes computer viruses or files or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;

Interferes or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;

Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);

De-compiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;

Collects, accesses, or stores personal information about other Customers of the Services;

Is posted by a bot Harms minors in any way;

Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content;

or Attempts to do any of the foregoing. You acknowledge that SparEats has no obligation to monitor your – or anyone else's – access or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.

You hereby agree and assure SparEats that the SparEats Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s).

ONLINE ORDERING:

SparEats provides online ordering services by entering into contractual arrangements with restaurant partners (“Restaurant Partners”) and Stores (as defined below) on a principal-to-principal basis for the purpose of listing their menu items or the Products (as defined below) for online ordering by the Customers on the SparEats Platform. The Customers can access the menu items or Products listed on the SparEats Platform and place online orders against the Restaurant Partner(s)/Store(s) through SparEats. Your request to order food and beverages or Products from a Restaurant Partner or a Store page on the SparEats Platform shall constitute an unconditional and irrevocable authorization issued in favour of SparEats to place online orders for food and beverages or Products against the Restaurant Partner(s)/Store(s) on your behalf.

Delivery of an order placed by you through the SparEats Platform may either be undertaken directly by the Restaurant Partner or the Store against whom you have placed an order, or facilitated by SparEats through third-party who may be available to provide delivery services to you (”Delivery Partners”). In both these cases, SparEats is merely acting as an intermediary between you and the Delivery Partners, or you and the Restaurant Partner or the Store, as the case may be.

Where SparEats is facilitating delivery of an order placed by you, SparEats shall not be liable for any acts or omissions on part of the Delivery Partner including deficiency in service, wrong delivery of order, time taken to deliver the order, order package tampering, etc.

You may be charged a delivery fee for delivery of your order by the Delivery Partner or the Restaurant Partner or the Store, as the Delivery Partner or the Restaurant Partner or the Store may determine (“Delivery Charges'). You agree that SparEats is authorized to collect, on behalf of the Restaurant Partner or the Delivery Partner or the Store, the Delivery Charges for the delivery service provided by the Restaurant Partner or the Store or the Delivery Partner, as the case may be. The Delivery Charges may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Restaurant Partner / Store, order value, distance, time of the day. SparEats will inform you of the Delivery Charges that may apply to you, provided you will be responsible for Delivery Charges incurred for your order regardless of your awareness of such Delivery Charges.

In addition to the Delivery Charges, you may also be charged an amount towards delivery surge for delivery of your order facilitated by the Delivery Partner or the Restaurant Partner or the Store, which is determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time (“Delivery Surge').

GENERAL TERMS AND CONDITIONS

SparEats is not a manufacturer, seller or distributor of food and beverages or Products and merely places an order against the Restaurant Partner(s)/Store(s) on behalf of the Customers pursuant to the unconditional and irrevocable authority granted by the Customers to SparEats, and facilitates the sale and purchase of food and beverages or Products between Customers and Restaurant Partners/Store(s), under the contract for sale and purchase of food and beverages or Products between the Customers and Restaurant Partners/Store(s).

SparEats shall not be liable for any acts or omissions on part of the Restaurant Partner/Store(s) including deficiency in service, wrong delivery of order / order mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or deliver the order, etc.

The Restaurant Partner(s)/Store(s) shall be solely responsible for any warranty/guarantee of the food and beverages or Products sold to the Customer and in no event shall be the responsibility of SparEats.

Please note that some of the food and beverages or Products may be suitable for certain ages only. You should check the dish you are ordering and read its description, if provided, prior to placing your order. SparEats shall not be liable in the event the food and beverages or the Product ordered by you does not meet your dietary or any other requirements and/or restrictions.

While placing an order you shall be required to provide certain details, including without limitation, contact number and delivery address. You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of placing an Order. By providing these details, you express your acceptance to SparEats's terms and privacy policies.

You or any person instructed by you shall not resell food and beverages or Products purchased via the SparEats Platform.

The total price for food ordered, including the Delivery Charges and other charges, will be displayed on the SparEats Platform when you place your order, which may be rounded up to the nearest amount. Customers shall make full payment towards such food or Products ordered via the SparEats Platform.

Any amount that may be charged to you by SparEats over and above the order value, shall be inclusive of applicable taxes.

Delivery periods/Takeaway time quoted at the time of ordering are approximate only and may vary.

Personal Promo code can only be used by you subject to such terms and conditions set forth by SparEats from time to time.

CANCELLATION AND REFUND POLICY:

You acknowledge that (1) your cancellation, or attempted or purported cancellation of an Order or (2) cancellation due to reasons not attributable to SparEats, that is, in the event you provide incorrect particulars, contact number, delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of SparEats to place that Order against the Restaurant Partners/Store(s) on your behalf (“Authorization Breach'). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the Order Value. You hereby authorize SparEats to deduct or collect the amount payable as liquidated damages through such means as SparEats may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next order.

There may be cases where SparEats is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to SparEats, Restaurant Partner/Store or Delivery Partner. In such cases, SparEats shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the Order Value or any part thereof, the said amount will be reversed to you. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission.

Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, you will be required to share the proof of the same before any resolution can be provided.

You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner you had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.

All refunds shall be processed in the same manner as they are received, unless refunds have been provided to you in the form of credits, refund amount will reflect in your account based on respective banks policies.