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PRIVACY POLICY

SparEats and/or its affiliates ('SparEats,' the 'Company,' 'we,' 'us,' and 'our,') respect your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:

The types of information that SparEats may collect from you when you access or use its websites, applications and other online services (collectively, referred as 'Services'); and its practices for collecting, using, maintaining, protecting and disclosing that information.

ESSENTIALS

Please read this policy carefully to understand SparEats's policies and practices regarding your information and how SparEats will treat it. By accessing or using its Services and/or registering for an account with SparEats, you agree to this privacy policy and you are consenting to SparEats's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information SparEats requires, SparEats may not be able to provide all of its Services to you.

This policy applies only to the information SparEats collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as restaurants at which you make reservations and/or pay through SparEats's Services and social networks that you use in connection with its Services. SparEats encourages you to consult directly with such third-parties about their privacy practices.

This policy may change from time to time, your continued use of SparEats's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy daily for updates.

How we use the information we collect

SparEats ('SparEats,' the 'Company,' 'we,' 'us,' and 'ourî) collects several types of information from and about users of our Services, including:

Your Personal Information('PI') - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise. Information about your internet connection, the equipment you use to access our Services and your usage details.

We collect this information:

directly from you when you provide it to us; and/or automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies). We use the information we collect from and about you for a variety of purposes, including to: Process and respond to your queries Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers. Administer our Services and diagnose technical problems. Send you communications that you have requested or that may be of interest to you by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication. We may also share your preferences or the Services availed by you with your network followers on SparEats for marketing and other promotional activities of our Services. Send you questions from other users that you may be able to answer if you have registered with SparEats. Enable us to show you ads that are relevant to you. Provide you with customer support. Provide you with policies about your account. Notify you about changes to our Services. Allow you to participate in interactive features offered through our Services. In any other way we may describe when you provide the information. For any other purpose with your consent. We may also use your information to contact you about our own and third-party goods and services that may be of interest to you.

We may use the information we have collected from you to enable us to display advertisements to our advertisers'/service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Information You Provide to Us

The information we collect on or through our Services may include:

Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile. Your preferences: Your preferences and settings such as time zone and language. Your content: Information you provide through our Services, including your reviews, photographs, comments, lists, followers, the users you follow, current and prior restaurant reservation details, food ordering details and other information in your account profile. Your searches and other activities: The search terms you have looked up and results you selected. Your browsing information: How long you used our Services and which features you used; the ads you clicked on. Your communications: Communications between you and other users or merchants through our Services; your participation in a survey, poll, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services. Your transactional information: If you make reservations or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies, as further described below under 'Payment Card Information.' If you write reviews about businesses with which you conduct transactions through our Services, we may publicly display information that you transacted with those businesses. Your Public Posts: You also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc.) to be published or displayed (hereinafter, 'posted') on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties (collectively, 'User Contributions'). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. Please be aware that no security measures are perfect or impenetrable (see 'Security' section below). We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.

Information We Collect Through Automatic Data Collection Technologies

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.

Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services. Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information and the device's telephone number. Location information: Our applications collect real-time information about the location of your device, as permitted by you. Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information. Mobile status: For mobile application users, the online or offline status of your application. Applications: If you use the SparEats application, SparEats may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for, may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and enable SparEats to provide you with a personalized experience. Precise Location Information and How to Opt Out When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about restaurants in your area or applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.

Information from the Third Parties

We may collect process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.

Cookies and Other Electronic Tools

We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, 'flash cookies' and similar files or technologies to collect and store information in respect to your use of the Services and third party websites. A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session.

How we share the information we collect

That we collect your personal information or you provide, as described in this privacy policy, in the following ways:

General Information Disclosures

To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company SparEats. To contractors, advertisers/service providers and other third-parties whom we use to support our business (e.g. food delivery) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all assets of SparEats, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by SparEats about the users of our Services are among the assets transferred. To third-parties to market their products or services to you if you have consented to receive the promotional updates. We contractually require these third-parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. To fulfill the purpose for which you provide it. For any other purpose disclosed by us when you provide the information. Service Providers. We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you about our products that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Legal Purposes. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of SparEats, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law. Social Networks. If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post content, these features may collect information about your use of the Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SparEats, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Consent. We may share your information in any other circumstances where we have your consent.

Information for your convenience

Payment Card Information

To use certain of our Services, such as to make reservations at certain restaurants and to make payments to certain restaurants, we may require credit or debit card account information. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with restaurants, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms:

When you use a credit or debit card to secure a reservation through our Sites, we provide your credit or debit card account information (including card number and expiration date) to our third-party payment service providers and the applicable restaurant. When you initially provide your credit or debit card account information through our Services in order to use our restaurant payment services, we provide your credit or debit card account information to our third-party payment service providers.

Information Shared with Restaurants

When you execute online food ordering transaction through our Services, your information is provided to us and to the restaurants with whom you choose to reserve.

In order to online food order processing, we provide your information to that restaurant in a similar manner as if you had order food directly with the restaurant. If you provide a mobile phone number, restaurants or SparEats may send you text messages regarding your reservation or order's delivery status. Some restaurants also require you to provide credit or debit card account information to secure your reservation. When you make an online food ordering transaction through our Services and/or make a payment to a restaurant through our Services, we may also share with the restaurants additional information, such as information about your dining preferences and history or information that we collect from third-parties.

Information you choose to share with a restaurant when you make a reservation and/or pay a restaurant through our Services may be used by the restaurant for its own purposes. We do not control the privacy practices of restaurants. Please contact the restaurant directly if you want to learn about its privacy practices.

Changes to this privacy policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

Contact Us

If you have any queries relating to the processing/ usage of information provided by you or SparEats's Privacy Policy, you may email the Data Protection Officer (DPO) at info@spareats.de.

Guidelines and Policies

Guidelines for Restaurants

While we welcome your opinions and descriptions of your dining experiences, there are a few things we expect from every user on SparEats. Your reviews and photos, as well as your profile and the comments you share, are all subject to Content Guidelines, our Foodie Code of Conduct.

SparEats is a great way for restaurants to reach out to a vast foodie community. A few things you should keep in mind:

Keep your listing updated: While our team makes every effort to keep information on SparEats up-to-date, we appreciate you letting us know when an update is required. If your timings change and your listing is not updated, customers arriving late won't be too happy with you (or SparEats).

Don't solicit reviews: The best way to get reviews is to delight customers with your food and service. Selective solicitation is a strict NO, and offering any type of compensation or kick-back for reviews is unfair, so you definitely want to keep away from that, too. Donít ever offer freebies, discounts, or payment in exchange for reviews Don't offer incentives for users to remove reviews Donít ask your staff to compete with each other to collect reviews Donít work with companies or third-party vendors/PR agencies offering to 'fix your reviews/ratings' While conducting foodie meetups is allowed, reviews which come in lieu of these official gatherings must carry a clear disclaimer which will help the others identify that the review is based on an invite. That being said, an invite certainly does not mean that the user needs to post a positive review The businesses that do best on SparEats are the ones that provide a great customer experience to everyone who walks in the door without any expectation or encouragement that they write a positive review If we do come across any evidence (direct/indirect) of you indulging in solicitation, we will activate a disclaimer on your restaurant's page, informing the SparEats community that your reviews are suspicious. Respond to criticism positively: Take two deep breaths when you get a negative review. Three, if required. This happens to all restaurants who have customers. These customers are always right, even when they are wrong. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don't use this as a platform to hit back or offer the customer an incentive to edit their review. Your response can't be edited after posting, so choose your words well. Be accountable: SparEats will not moderate any questionable activities about your restaurant posted in reviews. (e.g. serving shisha where it is not permitted, serving alcohol to minors, or staying open later than permitted). SparEats may also not moderate or delete any reviews where any third party service provider is involved. Such a review may be retained if it falls within our guidelines. This business requires thick skin ñ stating the perceived attitude of owners or employees and reporting of individual actions are not considered personal attacks.

Guidelines and privacy policy

1. Guidelines

You represent that you have read, understood and agreed to our Guidelines and Polices related to Content

2. Privacy Policy

You represent that you have read, understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public